Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share feedback on an online casino you've used? This page explains how to reach USA Casino and what kind of enquiries we're best placed to help with.
How to reach USA Casino
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino you're asking about, screenshots if relevant, and a clear summary of your question — so we can get back to you with something useful rather than a generic reply.
What we can help with
- Questions about how we rank and review online casinos, including sites like Raging Bull, Uptown Aces, Ignition and the other operators featured on this site
- Corrections or updates — if a bonus offer, licensing detail, or payment method we've listed has changed, let us know and we'll look into it
- Feedback on your own experience with a casino, positive or negative, which helps us keep our coverage accurate
- General questions about how online casino bonuses, withdrawals, or licensing work
- Suggestions for topics or casinos you'd like to see covered
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't access your casino account, process a deposit or withdrawal on your behalf, resolve a dispute over a specific bet or bonus, or verify your identity for a casino's KYC checks. Those matters need to go directly to the customer support team of the casino in question — most operators listed here offer live chat or email support for exactly this kind of issue.
If you're dealing with a problem that feels bigger than a single query — for example, spending more time or money gambling than you intended — our Responsible Gambling page has practical steps, deposit and time limit tools, and links to national support services.
Before you get in touch about a bonus
A lot of the questions we receive are about welcome offers, so it's worth checking a few things first. Bonus terms vary a great deal between operators — wagering requirements, maximum withdrawal caps, game restrictions and expiry dates all differ, and they're set by the casino, not by us. Always read the full terms on the casino's own site before opting in, since we can advise on what to look for but can't override or interpret an individual operator's rulebook on your behalf.
A quick note on what USA Casino does
USA Casino compares licensed, regulated online casinos available to US players and rates them on things like bonus terms, banking options, game selection and licensing. Where we recommend a casino, it's based on that research — not on any payment we've received, and no operator can buy a better position on our lists. You can read more about how the site is put together on our About Us page, and our Terms and Conditions set out the rules that govern use of the site itself.
If your question is really about a casino site that operates outside the standard US-licensed market — for instance, one aimed at UK players outside GamStop — that's covered separately on our Non GamStop Casinos page rather than here.
Response times and what to expect
We're a small editorial team, so replies aren't instant, but every message gets read. If your enquiry needs correcting information on a live page — say, an outdated bonus percentage or a licensing detail — flag the exact page and the detail you think is wrong, and we'll verify it and update the content if needed.